At R.R Printers we take a lot of pride in the following two things…
1. The quality of our work
2. And our commitment to give the best possible service to our customers
And this work ethic has served us well. Having said this, there are occasions when a printing job may not match up to a customer’s expectations. And to address such a rare situation, we have this policy in place.
But before talking about this policy, there is one important thing that you need to understand.
How Our Personalised Services are Different from Regular Goods & Commodities?
There is a difference between a generic product sold in a mall or clothing store and the highly personalized service we provide at R.R PRINTERS. Our prints are customized for each and every customer.
For example, a brochure that you source from us, contains images and data specific to your design and layout. A visiting card order that you place with us bears your name and company logo. And while these products have value to you, we obviously cannot resell the same to someone else.
Please remember that custom printed goods, once returned, have no resale value and head straight to the recycling bin.
Also, the designs for every print happening at our place comes in from your / client’s end. We do not offer designing and layout services nor charge anything for the same.
So if you place a print order at our place and then decide that the fonts or colors are not to your liking, or if there is a spelling mistake or content error, the onus of that error is on you. In fact with a constant flow of jobs at our end, we hardly even glance at the content within the prints.
Therefore, goods returns are not accepted at R.R PRINTERS like they are, in a mall or clothing store.
But this does not mean that we do not stand behind our print quality. If our work is deficient in any way, your job will be reprinted / replaced at once.
Get a Free Print Sample to Verify the Quality
To avoid unpleasant surprises at a later stage, you can also source a sample and satisfy yourself with our qualities. As mentioned before, we are extremely confident that our print quality will meet all your requirements. So, if you are worried about the print quality, we can probably print out a small batch of your job in your presence.
If you don’t like it, you can just walk out and no questions will be asked.
How to Check if You Are Eligible for a Print Job Replacement?
To be eligible for a replacement, please go through the following points carefully:
1. Your item must be unused and in the same condition that you received it.
2. To complete your return, we require a receipt or proof of purchase.
3. We only replace items if they are defective or damaged by an oversight from our side.
4. Our policy for this replacement / reprint lasts for 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.